In a previous post I said that Search User Interfaces (UI) have two jobs -- helping people find things and educating them about the catalog's structure. (I'll use "catalog" here under the assumption that I'm describing an e-commerce search system, but much of this post is relevant for other search domains.) …

One of my biggest commercial wins was a seemingly small UI tweak that led to a roughly 1.5% marketplace revenue bump. Teachers Pay Teachers (TPT, think "Etsy for Teachers" -- educational resources created by and sold to other educators) was a mature marketplace, where revenue wins from search system changes …

One of my specialties as a freelance consultant is discovery systems for e-commerce -- web pages and backend systems for helping users search for and find what they want or need. For the last year and a half, I've been working as a consultant for DesignShop, a company that sells materials samples for home renovations. …

What are Post-Query Refinement Suggestions?

One of my favorite search UX patterns is post-query refinement suggestions — buttons that appear between the search box and results, adjusting the query in various ways. See, for instance, these suggestions on Etsy, which recommend that I filter by shipping speed, seller …