In a previous post I said that Search User Interfaces (UI) have two jobs -- helping people find things and educating them about the catalog's structure. (I'll use "catalog" here under the assumption that I'm describing an e-commerce search system, but much of this post is relevant for other search domains.) …

One of my specialties as a freelance consultant is discovery systems for e-commerce -- web pages and backend systems for helping users search for and find what they want or need. For the last year and a half, I've been working as a consultant for DesignShop, a company that sells materials samples for home renovations. …

Say you're an Engineering Manager or a Product Manager, responsible for a business-critical search system on a website. Maybe e-commerce, maybe a marketplace, maybe something else. Search is sort of working, it doesn't crash, and it's fast, but there's a feeling that "search isn't great", and you've been …

As I've written about before, as a data scientist supporting a product or marketing team with A/B testing, the job is communication -- helping to translate between business requirements and what we can learn from statistics. I (and many, many others) have found that there is a lot of value in having a document, shared …

The other day, I was reading a post by Venkatash Rao (thousands of words of under-edited brilliance, as usual), and was struck by this note about the complexity of climate solutions:

I tend to take as an article of faith the systems science rule of thumb that the complexity of solutions generally matches the …